He started tossing papers around the desk and called UHaul, slammed the phone down when it was a recording (asking him to press a number corresponding with his inquiry). Then, opened the internet chat, asking us questions while refusing to look at either one of us. This was all to answer the only question we asked: Do we process the refund through you, or does it have to be done through corporate? He then chose the time to start yelling about how he: “Is not getting rich off of UHaul; he makes 20% off of the rentals; he has wasted $6 talking to us already; and this is the busiest weekend of the year and he doesn’t have time to deal with this right now”.
We had the absolute misfortune of dealing with the owner/manager of Hillside Auto during our UHaul rental experience last weekend. We called a week and a half before our move to reserve a 17’ Uhaul truck for 9am on Thursday. We then received a call at 6pm the evening before informing us that the 17’ truck “never showed up”, so we were being offered a 10’ truck. No apology, nothing. A minor annoyance that we chose to overlook. We then received another phone call the next morning saying that the 10’ truck “was out on rental and they called to say they wouldn’t have it back until 10am. We will call when it gets here.” Finally got a call at 10:20am saying the truck was ready. Again, no sort of apology given for the delay.
All in all, we ended up having to contact corporate. If you are looking for a man incapable of taking responsibility for the business that he is running, Hillside Auto is your place. If you are looking for a competent, courteous, and helpful UHaul (that we all know and love), go ANYWHERE but Hillside Auto. I am disgusted at our experience, but I have to say I am impressed that he has managed to sustain a business as long as he has.
Upon returning the truck is when the fun started. We have used UHaul successfully multiple times, mainly because of their excellent customer service and the “UHaul Guarantee”, which states that if the truck you reserve is not the size or available at the time that was chosen, you receive a $50 compensation for the hassle. When the owner of Hillside Auto was asked about this, he turned into - for lack of a better term – a gigantic toddler. Meltdown, ensue.
Hillside Auto Sales Au To Rent Inc is a US Car Dealer based in Jamestown, Pennsylvania. Hillside Auto Sales Au To Rent Inc is located at 105 Winsor St, Jamestown, NY 14701, USA.
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